Frequently Asked Questions

How old do you have to be to Hire a Car?

25 is the minimum age for most car hire companies but we can offer hire Cars for drivers between the age of 21 and 25 for an extra charge.

Can I book online for same day hire?

Yes, you can book online up to 3 hours before you booking will start.

How do I receive confirmation?

After you have made a reservation you will be sent an email to confirm your booking and receive your booking voucher. Your voucher will contain all the information you need and the location where you need to collect your vehicle. Please print off your voucher and take it with you to your collection point.

If you loose your voucher then you can obtain a duplicate by entering your reservation number and email address via our "Retrieve My Voucher" section.

What documents do I need to bring with me when I collect my vehicle?

Your will need to bring your full driving, your Booking voucher & a credit card held in the driver’s name. In the event that you fail to present a valid credit card, the car rental agent may refuse to release the vehicle.

Can I cancel a booking?

Yes, you can cancel a booking and obtain a refund if sufficient notice is given. In order to obtain a refund you will need to give at least 48 hours notice. You can view our full cancellation policy here or if you wish to cancel a booking please visit our booking cancelations page.

What is your Fuel Policy?

As we deal with over 450 car hire companies fuel policies will vary on a company by company basis. You can check the terms and conditions on step 2 of the booking process for the car you wish to hire and full information will be supplied.

I have booked a baby/booster seat for my child. Where can I see this confirmed in my booking?

Once the vehicle is confirmed please check your booking voucher. The voucher has a section which shows the additional extras you have booked including baby seats, booster seats or additional drivers. These extras are not included in the price quoted; they must be paid for on arrival. Please note, these extras are only requested and not guaranteed.

How can I add additional or extra drivers to my booking?

Additional drivers can be added on arrival at the rental office. All additional drivers must be physically present at the rental counter at the time of rental with their own driver's licence to sign the rental agreement.

I have booked additional drivers. Where can I see if this is confirmed in my booking?

Once the vehicle is confirmed please check your booking voucher. The voucher has a section which shows the additional extras you have booked. These extras are not included in the price quoted; they must be paid for on arrival.

How do I reduce the excess on the vehicle? Can I take out additional insurances to reduce it?

You can purchase additional insurances to reduce the excess on a vehicle. This can be done at the car rental agent’s office on arrival. If you choose not to purchase additional insurances a pre-authorisation is required. This pre- authorisation is taken from your credit card.